RedBox - Call recordings not linked in Lifecycle reports if the...

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RedBox - Call recordings not linked in Lifecycle reports if the recorded device contains an asterisk (*)


Article ID: 52319 - Last Review: August 10, 2015

PROBLEM

When using RedBox Call Recording, your Lifecycle reports do not link a call recording to any device containing an asterisk (*). 



SYMPTOMS

In the raw MiTAI records, there is no --g record generated to link a recording



CAUSE

There is a known limitation in the RedBox Recording solution, which does not allow numbers with an asterisk in them to be accepted. 



RESOLUTION

If your configuration uses asterisks in your device dialables we recommend using the MiVoice Call Recording product instead of RedBox.



APPLIES TO

RedBox call recorder 

Keywords: RedBox call recorder recording lifecycle report



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Details
Last Modified:Wednesday, August 12, 2015
Last Modified By: kmiddlemiss
Type: INFO
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