7.1 - Chat landing page is malformed or not functioning

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7.1 - Chat landing page is malformed or not functioning

Article ID:  - Last Review: August 11, 2015


When trying to access the Chat landing page either internally or externally, the formatting is malformed and you are unable to submit the chat request. 


This is usually a result of network configuration. 


First, we recommend that you use a reverse proxy to deliver the chat page to the outside world.  Note that you must use absolute URLs in your configuration in MiCC Version and newer.

Second, if you have set up your firewall or other network device to do redirects, you must ensure that you do not rewrite the host header for traffic to and from the MiContact Center server.


Multimedia MiCC Version 7.1 and newer. 

Keywords: chat MCC multimedia reverse proxy redirect host header malformed

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Last Modified:Tuesday, August 11, 2015
Last Modified By: AndrewM
Type: FIX
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Article has been viewed 5,313 times.