DSS0008 - Queue conversion failure

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DSS0008 - Queue conversion failure


Article ID: 52338 - Last Review: October 5, 2015

DESCRIPTION

A telephone system synchronization was unable to complete because a dialable on the media server has changed from a queue to a ring group.  YourSite Explorer still shows the queue, and is unable to commit a duplicate.



SEVERITY

High 



IMPACT

The telephone system synchronization can not complete. 



TROUBLESHOOTING STEPS

1. In YourSite Explorer, go to Queues
2. Delete the queue with a duplicate dialable number.
3. Perform a telephone system synchronization.  You should now be able to save the ring group correctly.

NOTE: Because you have removed the old queue from YourSite Explorer, you will no longer be able to run historical reports on it. 



APPLIES TO

MiCC Version 7.1 and newer. 

Keywords: dss0008 queue conversion failure



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Details
Last Modified:Tuesday, October 06, 2015
Last Modified By: AndrewM
Type: ERRMSG
Article not rated yet.
Article has been viewed 4,064 times.
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