PROBLEM

Loading historical data in the Workforce Scheduling tool results in an error message 

SYMPTOMS

When Launching WFS and running the forecasting tool when clicking 'Load Historical Data ' The following error appears in the WFS log file and the page does not load.

Error: 2015-Oct-07 12:15:35.136 A fatal error occurred, with the message: Could not load file or assembly 'Syncfusion.Grouping.Base, Version=11.3045.0.30, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89' or one of its dependencies. The system cannot find the file specified. ()
Fatal: 2015-Oct-07 12:15:37.635 Unhandled Exception
--- Start Exception Stack ---
System.IO.FileNotFoundException: Could not load file or assembly 'Syncfusion.Grouping.Base, Version=11.3045.0.30, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89' or one of its dependencies. The system cannot find the file specified.
File name: 'Syncfusion.Grouping.Base, Version=11.3045.0.30, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89'
at prairieFyre.Forecasting.LoadHistoricalCallData..ctor(IForecastingServer forecastingServer)
at prairieFyre.Forecasting.CreateForecastingUI.LoadHistoricalData_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
--- End Exception Stack ---

If you launch the forecasting tool directly from Contact Center Client, this function will work properly. 

CAUSE

A pair of .DLL files needed are missing from the WFS folder, but present in the Contact Center Client. 

RESOLUTION

You will need to copy two files.

1. Go to [InstallDir]\Applications\ContactCenterClient\.
2. Copy the syncfusion.grid.grouping.windows.dll and syncfusion.grouping.base.dll files. 
3. Paste these files into [InstallDir]\Applications\CcsClient\.
4. Re-launch the WFS application.

APPLIES TO

MiCC Version 7.1.3.0