Creating a support package reports a timeout (00:30:00)

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Creating a support package reports a timeout (00:30:00)

Article ID: 52364 - Last Review: October 26, 2015


While creating a support package in the Contact Center Client you receive an error stating that the process failed


The Wizard reports:

Completed with errorsCreateSupportPackage Failed.  ...  did not receive a reply within the configured timeout (00:30:00).


The support package is taking longer than 30 minutes to ZIP all the components. 


The support package is still being generated by the ZIP utility, even though the Wizard has timed out.

1. Go to [InstallDir]\websites\CCMWeb\Downloads\

2. There will be a Package.ZIP file last modified today.  This is the package being built.
3. When that file stops growing in size, you can copy it out of this folder, and rename it something unique.


MiCC all versions 

Keywords: support package wizard failed timeout

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Last Modified:Monday, October 26, 2015
Last Modified By: AndrewM
Type: FIX
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Article has been viewed 6,385 times.