WFM Connector - FTP not keeping local copy of data

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WFM Connector - FTP not keeping local copy of data


Article ID: 52365 - Last Review: October 26, 2015

PROBLEM

When configuring the WFM Connector, you specify an FTP server, and check the box to Keep local files.  When testing, you find that a local copy is not being kept.



CAUSE

The WFM service does not receive configuration changes to it's behavior without a service restart. 



RESOLUTION

After making changes to Work Force Management in YourSite Explorer, restart the prairieFyre Workforce Management Service on the MiCC server.

NOTE: If you are using Impact 360, you must restart the prairieFyre Workforce Management Service on the Verint server as well.



APPLIES TO

MiCC all versions 

Keywords: WFM connector keep local copy files



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Details
Last Modified:Monday, October 26, 2015
Last Modified By: AndrewM
Type: FIX
Rated 1 star based on 1 vote
Article has been viewed 14,671 times.
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