Anti-Virus Compatibility Issue - Symantec Endpoint Protection...

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Anti-Virus Compatibility Issue - Symantec Endpoint Protection SONAR

Article ID: 52374 - Last Review: November 17, 2015


Symanetec Endpoint Protection includes a module known as SONAR which injects itself into some applications in order to better monitor for unwanted behavior.

We have encountered issues with this behavior causing poor performance and possible service outages in the MiContact Center software. 



We recommend keeping the SONAR module disabled in your SEP if possible in order to best mitigate the risk of service outage.

If you deem the SONAR module necessary, you must exclude the following services:

  • cs.exe
  • sss.exe
  • ocs.exe
  • adminsvc.exe

For more information on SONAR and how to configure exclusions, please refer to the official Symantec article:


MiCC all versions 

Keywords: Norton SEP Symantec Endpoint Protection SONAR

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Last Modified:Tuesday, November 17, 2015
Last Modified By: AndrewM
Type: INFO
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