MSMQ errors can cause server stability issues on MiContact Center...

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MSMQ errors can cause server stability issues on MiContact Center


Article ID: 52386 - Last Review: December 8, 2015

INFORMATION

When MSMQ fails or stops on the MiCC server it can impact critical services, such as:

  • Config Service will stop pushing configuration changes, which can in turn affect all services and clients
  • Data Synchronization Service will stop, preventing Telephone System Settings Synchronization
  • Routing Media will not function properly, preventing Multimedia contacts from being routed correctly.


After any MSMQ failure, it is recommended to schedule a server restart after hours.  If performance is being impacted immediately, stop the Server Monitor service, then restart all other prairieFyre (Version 7.X) or MiContact Center (Version 8.X) services, then restart the Server Monitor.



APPLIES TO

MiCC all versions 

Keywords: msmq error failure


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Details
Last Modified:Tuesday, December 08, 2015
Last Modified By: AndrewM
Type: FIX
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