ALM0142 - SMS connection creation error

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ALM0142 - SMS connection creation error


Article ID: 52391 - Last Review: December 11, 2015

DESCRIPTION

We were unable to create the connection object internally in the SMS service. This could either mean that the file Sms.Providers.Twilio.dll (or related .DLL for other supported providers in the future) could not be found or accessed.

If the configuration being passed from YourSite Explorer to the SMS service is corrupted and the provider type is not specified correctly we would also trigger this alarm.



SEVERITY

Major 



IMPACT

The specified provider type did not load properly, and as such this specific connection will not function. 



TROUBLESHOOTING STEPS

Check the SmsConfig.xml file in the [InstallDir]\MiContact Center\Services\SmsService\ folder.  Ensure that the provider type and phone number fields are correct. 

In the file look for the following:

<Connection ProviderTypeName="Twilio" PhoneNumber="16136861111" GroupId="00000000-0000-0000-0000-000000000000" ProcessIncoming="true">

You will get more information about the error in the SmsService.TXT log file.
 



APPLIES TO

MiCC 8.0 and newer 

Keywords: ALM0142 SMS connection creation error



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Details
Last Modified:Friday, December 11, 2015
Last Modified By: AndrewM
Type: ERRMSG
Rated 1 star based on 1 vote
Article has been viewed 4,739 times.
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