ALM0143 - Invalid SMS connection configuration

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ALM0143 - Invalid SMS connection configuration


Article ID: 52392 - Last Review: December 11, 2015

DESCRIPTION

There is a configuration issue with a specific connection. The XML that was generated by YourSite Explorer was invalid. The most likely case is that somehow a non-digit was added to the phone number field, but if any of the other fields in the XML are invalid, this alarm could be triggered.

SEVERITY

Major 



IMPACT

The connection (phone number) will not be loaded properly and SMS messages will not be pulled from this number 



TROUBLESHOOTING STEPS

Check the SmsConfig.xml file in the [InstallDir]\MiContact Center\Services\SmsService\ folder.  Ensure that the provider type and phone number fields are correct. 

The contents of the XML file will look like the following:

<?xml version="1.0" encoding="utf-16"?>
<root>
  <Connection ProviderTypeName="Twilio" PhoneNumber="16136861111" GroupId="00000000-0000-0000-0000-000000000000" ProcessIncoming="true">
    <AccountSid>aa1a1aaaa1a1111111a1a1111a1a</AccountSid>
    <AuthToken>a11a111a1aa1aa11a11a11a1a11a</AuthToken>
    <DaysToSearch>3</DaysToSearch>
    <MessagesPerPage>20</MessagesPerPage>
  </Connection>
</root>

Ensure that the key details (in bold) are correct for your connection.

You can get more information about the error in the SmsService.TXT log file.



APPLIES TO

MiCC 8.0 and newer 

Keywords: ALM0143 invalid SMS connection configuration



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Details
Last Modified:Friday, December 11, 2015
Last Modified By: AndrewM
Type: ERRMSG
Rated 1 star based on 1 vote
Article has been viewed 7,286 times.
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