ALM0144 - Invalid SMS service configuration

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ALM0144 - Invalid SMS service configuration


Article ID: 52393 - Last Review: December 11, 2015

DESCRIPTION

There is a general error with the SMS service configuration.  This is not related to a specific connection, and means that likely all configured connections are not functioning.



SEVERITY

Major 



IMPACT

No SMS messages will be retrieved. 



TROUBLESHOOTING STEPS

Check the SmsConfig.xml file in the [InstallDir]\MiContact Center\Services\SmsService\ folder.  Ensure that the provider type and phone number fields are correct. 

The contents of the XML file will look like the following:

<?xml version="1.0" encoding="utf-16"?>
<root>
  <Connection ProviderTypeName="Twilio" PhoneNumber="16136861111" GroupId="00000000-0000-0000-0000-000000000000" ProcessIncoming="true">
    <AccountSid>aa1a1aaaa1a1111111a1a1111a1a</AccountSid>
    <AuthToken>a11a111a1aa1aa11a11a11a1a11a</AuthToken>
    <DaysToSearch>3</DaysToSearch>
    <MessagesPerPage>20</MessagesPerPage>
  </Connection>
</root>

Ensure that the key details (in bold) are correct for your connection.

You can get more information about the error in the SmsService.TXT log file.

 

 

APPLIES TO

MiCC Version 8.0 and newer 

Keywords: ALM0144 invalid sms service configuration



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Details
Last Modified:Friday, December 11, 2015
Last Modified By: AndrewM
Type: ERRMSG
Rated 1 star based on 1 vote
Article has been viewed 8,227 times.
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