HotFix KB321873 - Some IVR ports in Ring-No-Answer state.

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HotFix KB321873 - Some IVR ports in Ring-No-Answer state.


Article ID: 52419 - Last Review: February 1, 2016

PROBLEM

Some IVR ports are becoming stuck in a Ring-No-Answer state.




RESOLUTION

This Hotfix must be installed onto MiContact Center Version 7.1.3.1, and a number of hotfixes.  NOTE: These must be installed in the following order.

1. Install KB285893
2. Install KB319939
3. Install KB320611
4. Install KB319188
5. Install KB320774
6. Install KB319897
7. Download the attached KB321873.EXE to the Enterprise Server.
8. Double-click KB321873.EXE and follow the on-screen prompts.

NOTE: Installing each of these hotfixes will restart the prairieFyre services.  In order to avoid service interruption we recommend applying these updates during a scheduled maintenance window.  You should plan for the installs taking 5 to 10 minutes each.



APPLIES TO

 MiCC 7.1.3.1

Keywords: 321873 KB321873 IVR port ports RNA ring-no-answer ring no answer



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KB321873.exe KB321873.exe (19.09 MB, 734 views)

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Details
Last Modified:Wednesday, February 10, 2016
Last Modified By: AndrewMontpetit
Type: HOTFIX
Article not rated yet.
Article has been viewed 7,029 times.
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