Unable to log into any applications with error “The...

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Unable to log into any applications with error “The Authentication Service was unable to authorize the user. The remote server returned an error: [various error messages].”


Article ID: 52442 - Last Review: June 2, 2016


PROBLEM

The MiCC server is at version 8.x and after installation has completed, you are unable to log into any applications. NOTE: This may (although rarely) occur after the server has been in operation for some time.



SYMPTOMS

The application login screen indicates: The Authentication Service was unable to authorize the user. The remote server returned an error: (503) Server unavailable.



TROUBLESHOOTING CHECKLIST

1. Confirm that the computer name is correct in the registry (HKEY_LOCAL_MACHINE\Software\Wow6432Node\prairieFyre Software Inc\CCM\Common\Computer) and correct it if it is not.
2. Confirm that the following services and application pools are started/running:

Services

  • Micontact Center Configuration Manager
  • MiContact Center Data Synchronization
  • MiContact Center Reporter
  • MiContact Center SQL Writer
  • SQL Server (SQLEXPRESS)

 

Application pools

  • AuthorizationServer
  • MCCWa

 

3. If the Windows Server version is 2008 R2, open a command prompt and run the following commands:

c:\Windows\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i

c:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe -I



APPLIES TO

MiCC Version 8.0 and newer

Keywords: log in login authentication service remote server internal server error unavailable



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Details
Last Modified:Thursday, June 02, 2016
Last Modified By: AndrewMontpetit
Type: FIX
Rated 4 stars based on 1 vote
Article has been viewed 21,296 times.
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