HotFix KB355768 - Intermittently no audio heard from IVR ports

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HotFix KB355768 - Intermittently no audio heard from IVR ports

Article ID: 52444 - Last Review: March 26, 2018


Intermittently no audio was being heard from prompts in IVR. 


This HotFix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Log in button.
  3. Click the Sign in button under Connect.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the MiCC HotFix KB355768.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB355768.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.
NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.



Keywords: 355768 KB355768 IVR no audio prompt

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Last Modified:Monday, March 26, 2018
Last Modified By: montpetit.a
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