HowTo - Connect the Workforce Management connector to a Teleopti...

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HowTo - Connect the Workforce Management connector to a Teleopti server in MiCC 7.X


Article ID: 52470 - Last Review: July 18, 2016

INFORMATION

Prior to MiContact Center Version 8.0.0.0 we did not have a selection for Teleopti in YourSite Explorer.  You can still configure a Teleopti connection, however.

In YourSite Explorer select the WFM type of TotalView, as most of the options behave the same.  See the Installation Guide for more details.

In particular, ensure that you double check:

  • The real-time socket settings (these differ slightly from a TotalView system)
  • The username (by default this is blank)
  • The password (by default this is TELEOPTI)

These settings must match those on the Teleopti server under the Mitel section of it's configuration. 



APPLIES TO

MiCC 7.X 

Keywords: teleopti wfm workforce management connector



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Details
Last Modified:Monday, July 18, 2016
Last Modified By: AndrewMontpetit
Type: HOWTO
Rated 1 star based on 1 vote
Article has been viewed 8,939 times.
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