HowTo - Set a default font and size for webchat agents

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HowTo - Set a default font and size for webchat agents

Article ID: 52474 - Last Review: July 28, 2016


You can configure a server-wide default for both font and size in webchat.  By default we use the Andale Mono font and 11 px size. 


1. On the MiCC server go to [InstallDir]\websites\Ccmwa\.
2. Open the Web.config file in an editor such as Notepad. 
3. Save a backup of the Web.config as Web.config.old.
4. Find the following values and replace them with your desired ones:
<add key="DefaultAgentChatFontSize" value="11px" />
<add key="DefaultAgentChatFontFamily" value="Helvetica" />
NOTE:  The fonts you can choose are limited to:

  • Andale Mono
  • Arial
  • Arial Black
  • Book Antiqua
  • Comic Sans MS
  • Courier New
  • Georgia
  • Helvetica
  • Impact
  • Symbol
  • Tahoma
  • Terminal
  • Times New Roman
  • Trebuchet MS
  • Verdana
  • Webdings
  • Wingdings

5. Once the changes are saved in the Web.config file agents will see the new defaults once they refresh their Ignite clients by right-clicking and selecting Refresh, or log out and back in.


MiCC 8.0 and newer 

Keywords: default font size chat

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Last Modified:Thursday, July 28, 2016
Last Modified By: AndrewMontpetit
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