8.X - Templates stored on a remote location are not accessible...

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8.X - Templates stored on a remote location are not accessible from Ignite

Article ID: 52484 - Last Review: September 6, 2016


In YourSite Explorer you have configured Reply Templates location to a remote server.  Ignite is unable to access the templates.


CCMWa logs show a permissions error. 


There are two ways to resolve this issue.

  • Store the templates on a folder local to the MiContact Center server software.
  • Correct the CCMWa and MCCWa application pools to authenticate using a username with sufficient permissions to access the remote location.


MiCC 8.X and newer 

Keywords: template templates remote location server ignite

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Last Modified:Tuesday, September 06, 2016
Last Modified By: AndrewMontpetit
Type: FIX
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