HotFix KB366118 - Agent State by Time montior with option to show...

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HotFix KB366118 - Agent State by Time montior with option to show presence by agent group


Article ID: 52492 - Last Review: September 8, 2016

PROBLEM

The Agent State by Time monitor does not have an option to show presence by agent group. 



RESOLUTION

This HotFix must be installed onto MiContact Center Version 7.1.3.3.

1. Download the attached KB366118.EXE file to the MiCC server.
2. Double-click the KB366118.EXE file and follow the on-screen prompts.
3. Wait for the repackager to finish (this can take up to 30 minutes).
4. Client machines will update automatically if the client applications are shut down, or when they are next restarted.

NOTE: Installing this hotfix will restart the MiCC services.  In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window. 



APPLIES TO

MiCC 7.1.3.3 

Keywords: agent state by time presence by group



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Attachments


KB366118.exe KB366118.exe (156.89 MB, 595 views)

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Details
Last Modified:Thursday, September 08, 2016
Last Modified By: AndrewMontpetit
Type: HOTFIX
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Article has been viewed 5,710 times.
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