HotFix KB393073 - Emails being sent to FailedRoute with reason...

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HotFix KB393073 - Emails being sent to FailedRoute with reason code of Hard Audit

Article ID: 52541 - Last Review: April 11, 2018


Messages are sent into a queue, picked from that queue and transferred back before being picked again by an agent.  This results in Emails being sent to a FailedRoute state with the reason code of Hard Audit. 


This HotFix is to be applied onto MiContact Center Business version

  1. Go to
  2. Click the Log in button.
  3. Click the Sign in button under Connect.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the MiCC HotFix KB393073.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB393073.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this hotfix will restart the MiContact Center services.  In order to avoid service interruptions we recommend applying the update after hours or during a scheduled maintenance window.



Keywords: 393073 KB393073 FailedRoute Hard Audit email

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Last Modified:Wednesday, April 11, 2018
Last Modified By: montpetit.a
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