HotFix KB402324 - When marking a message in grid-view as NoReply...

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HotFix KB402324 - When marking a message in grid-view as NoReply intermittently the next item is also NoReplied.


Article ID: 52549 - Last Review: April 5, 2018

PROBLEM

When using grid-view in ignite, sometimes marking one message as NoReply would also mark the next message in grid as NoReply. 


CAUSE

The grid-view was automatically selecting the next item for view after the previous was handled.  A race condition allowed the command (NoReply) to happen out of order.



RESOLUTION

BEFORE INSTALLING:  Please be advised that after installing this HotFix the Next Longest button in Ignite does not function for Chats when multiple chats are in progress.  If you require this functionality we recommend waiting for the included fixes to be added to a service pack or cumulative update.

This HotFix is to be applied onto MiContact Center Business version 8.1.1.0

  1. Go to https://www.mitel.com/
  2. Click the Log in button.
  3. Click the Sign in button under Connect.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.1.0 and HotFixes.
  6. Download the MiCC HotFix KB402324.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB402324.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this HotFix will restart the Mitel services.  To avoid service interruptions we recommend applying this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.1.0. 

Keywords: 402324 KB402324 noreply



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KB402324.exe KB402324.exe (111.48 MB, 770 views)

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Details
Last Modified:Thursday, April 05, 2018
Last Modified By: montpetit.a
Type: HOTFIX
Article not rated yet.
Article has been viewed 3,587 times.
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