HotFix KB416156 - Enterprise service being restarted due to...

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HotFix KB416156 - Enterprise service being restarted due to performance

Article ID: 52561 - Last Review: April 5, 2018


This HotFix addresses two issues:

  • The Enterprise server service being restarted intermittently due to performance issues.
  • The Calls Waiting statistic in the QueueNow monitor not updating reliably for an EMail queue.


This HotFix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Log in button.
  3. Click the Sign in button under Connect.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the MiCC HotFix KB416156.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB416156.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE:  Installing this patch will restart the MiContact Center services.  To avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.



Keywords: 416156 KB416156 enterprise service SMA queue now queuenow

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Last Modified:Thursday, April 05, 2018
Last Modified By: montpetit.a
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