HotFix KB424049 - Certain days do not summarize

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HotFix KB424049 - Certain days do not summarize


Article ID: 52570 - Last Review: July 17, 2018

PROBLEM

Some days will not summarize. 



SYMPTOMS

In the DataProcessor logfile you will see errors like the following:

Error 2017-Sep-15 11:10:41.939 Object reference not set to an instance of an object. at prairieFyre.BAL.DataAnalysis.Statistics.VoiceMediaServer.SetCallerIdValues(BaseEvent evt, String cidDN, String cidCallerName, String cidCallerNumber, String cidDialedDigits, String cidCollectedDigits)... 



RESOLUTION

This HotFix is to be installed on top of MiContact Center Business version 8.1.4.0.  If you need a fix for this issue on top of 8.1.3.0 instead, please refer to KB425468.

  1. Go to https://www.mitel.com/
  2. Click the Log in button.
  3. Click the Sign in button under Connect.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.4.0 and HotFixes.
  6. Download the MiCC HotFix KB424049.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB424049.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this HotFix will restart the MiCC services.  To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.



APPLIES TO

MiCC 8.1.4.0 

Keywords: HotFix 424049 KB424049 summarize summarization



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KB424049.exe KB424049.exe (64.12 MB, 876 views)

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Details
Last Modified:Wednesday, July 25, 2018
Last Modified By: montpetit.a
Type: HOTFIX
Article not rated yet.
Article has been viewed 6,938 times.
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