HotFix KB424049 - Certain days do not summarize

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HotFix KB424049 - Certain days do not summarize

Article ID: 52570 - Last Review: July 17, 2018


Some days will not summarize. 


In the DataProcessor logfile you will see errors like the following:

Error 2017-Sep-15 11:10:41.939 Object reference not set to an instance of an object. at prairieFyre.BAL.DataAnalysis.Statistics.VoiceMediaServer.SetCallerIdValues(BaseEvent evt, String cidDN, String cidCallerName, String cidCallerNumber, String cidDialedDigits, String cidCollectedDigits)... 


This HotFix is to be installed on top of MiContact Center Business version  If you need a fix for this issue on top of instead, please refer to KB425468.

  1. Go to
  2. Click the Log in button.
  3. Click the Sign in button under Connect.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the MiCC HotFix KB424049.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB424049.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this HotFix will restart the MiCC services.  To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.



Keywords: HotFix 424049 KB424049 summarize summarization

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Last Modified:Wednesday, July 25, 2018
Last Modified By: montpetit.a
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