HotFix KB425587 - Workforce Scheduling employee not being...

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HotFix KB425587 - Workforce Scheduling employee not being assigned enough shifts

Article ID: 52571 - Last Review: May 14, 2018


Intermittently employees were not being assigned enough shifts by Workforce Scheduling


This HotFix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Log in button.
  3. Click the Sign in button under Connect.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the MiCC HotFix KB425587.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB425587.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this HotFix will restart the MiCC services.  To avoid service interruptions we recommend applying the patch after hours or during a scheduled maintenance window. 



Keywords: 425587 KB425587 WFS workforce scheduling enough shifts

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KB425587.exe KB425587.exe (64.01 MB, 861 views)

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Last Modified:Monday, May 14, 2018
Last Modified By: montpetit.a
Rated 1 star based on 1 vote
Article has been viewed 6,031 times.