HotFix KB425587 - Workforce Scheduling employee not being...

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HotFix KB425587 - Workforce Scheduling employee not being assigned enough shifts


Article ID: 52571 - Last Review: May 14, 2018

PROBLEM

Intermittently employees were not being assigned enough shifts by Workforce Scheduling. 




RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.4.0.

  1. Go to https://www.mitel.com/
  2. Click the Log in button.
  3. Click the Sign in button under Connect.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.3.0 and HotFixes.
  6. Download the MiCC HotFix KB425587.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB425587.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this HotFix will restart the MiCC services.  To avoid service interruptions we recommend applying the patch after hours or during a scheduled maintenance window. 



APPLIES TO

MiCC 8.1.4.0 

Keywords: 425587 KB425587 WFS workforce scheduling enough shifts



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Attachments


KB425587.exe KB425587.exe (64.01 MB, 624 views)

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Details
Last Modified:Monday, May 14, 2018
Last Modified By: montpetit.a
Type: HOTFIX
Rated 1 star based on 1 vote
Article has been viewed 3,883 times.
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