HotFix KB426218 - IVR Ports not answering

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HotFix KB426218 - IVR Ports not answering

Article ID: 52572 - Last Review: June 6, 2018


This HotFix addresses three issues:

  • Intermittently IVR Ports would stop answering calls when the UPiQ ports would run a workflow indefinately.
  • Logging improvements to allow MiAudio logging level to be controlled as well as supporting file roll-over.
  • An updated version of the MiAudio DLL used by the IVR services.


This HotFix is to be applied onto MiContact Center Business

  1. Go to
  2. Click the Log in button.
  3. Click the Sign in button under Connect.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the MiCC HotFix KB426218.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB426218.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.
NOTE: Installing this HotFix will restart the MiCC services.  To avoid service interruption we recommend applying this patch outside business hours or during a scheduled maintenance window.



Keywords: 426218 KB426218 IVR Port Ports not answering

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Last Modified:Wednesday, June 06, 2018
Last Modified By: montpetit.a
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