HotFix KB426218 - IVR Ports not answering

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HotFix KB426218 - IVR Ports not answering


Article ID: 52572 - Last Review: June 6, 2018

PROBLEM

This HotFix addresses three issues:

  • Intermittently IVR Ports would stop answering calls when the UPiQ ports would run a workflow indefinately.
  • Logging improvements to allow MiAudio logging level to be controlled as well as supporting file roll-over.
  • An updated version of the MiAudio DLL used by the IVR services.



RESOLUTION

This HotFix is to be applied onto MiContact Center Business 8.1.4.0.

  1. Go to https://www.mitel.com/
  2. Click the Log in button.
  3. Click the Sign in button under Connect.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 8.1.4.0 and HotFixes.
  6. Download the MiCC HotFix KB426218.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB426218.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.
NOTE: Installing this HotFix will restart the MiCC services.  To avoid service interruption we recommend applying this patch outside business hours or during a scheduled maintenance window.



APPLIES TO

MiCC 8.1.4.0 

Keywords: 426218 KB426218 IVR Port Ports not answering



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Attachments


KB426218.exe KB426218.exe (64.84 MB, 850 views)

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Details
Last Modified:Wednesday, June 06, 2018
Last Modified By: montpetit.a
Type: HOTFIX
Article not rated yet.
Article has been viewed 7,594 times.
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