HotFix KB435696 - Multiple Realtime issues

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HotFix KB435696 - Multiple Realtime issues

Article ID: 52577 - Last Review: March 19, 2018


This HotFix addresses multiple issues:

  • QueueNow monitor not updating accurately
  • Newly added agents do not show realtime status in Contact Center Client
  • MiCCSDK failing after site is enabled for SSL 



This HotFix is to be installed onto MiContact Center Business version

1. Ensure that KB428628 is installed.
2. Ensure that KB427310 is installed.
3. Go to
4. Click the Log in button.
5. Click the Sign in button under Connect.
6. On the left, select the Software Download Center.
7. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
8. Download the MiCC HotFix KB435696.exe HotFix to the MiContact Center server.
9. Double-click the MiCC HotFix KB435696.exe and follow the on-screen prompts. 

NOTE: Applying this HotFix will restart the MiContact Center services.  To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.



Keywords: 435696 KB435696 HotFix QueueNow IVQ SSL MiCCSDK new agent

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Last Modified:Monday, March 19, 2018
Last Modified By: montpetit.a
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