HotFix KB467156 - Reporting and Summarization fixes

Expand / Collapse
 

HotFix KB467156 - Reporting and Summarization fixes


Article ID: 52611 - Last Review: March 12, 2019

PROBLEM

This HotFix addresses two issues:

  • Rarely EMail raw data would be malformed causing Data Summarization errors
  • After upgrading from the 8.1 stream real-time was double-pegging some calls when a transfer from one queue to another occurred


RESOLUTION

This Hotfix is to be applied onto MiContact Center Business version 9.0.2.0

  1. Go to https://www.mitel.com/
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.0.2.0 and HotFixes.
  6. Download the MiCC HotFix KB467156.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB467156.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 9.0.2.0 

Keywords: Hotfix 467156 KB467156 email summarize summarization real-time realtime



Rate this Article:
     

Add Your Comments


Name: *
Email Address:
Web Address:
Verification Code:
*
 

Details
Last Modified:Tuesday, March 12, 2019
Last Modified By: montpetit.a
Type: HOTFIX
Article not rated yet.
Article has been viewed 4,200 times.
Options