HotFix KB467156 - Reporting and Summarization fixes

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HotFix KB467156 - Reporting and Summarization fixes

Article ID: 52611 - Last Review: March 12, 2019


This HotFix addresses two issues:

  • Rarely EMail raw data would be malformed causing Data Summarization errors
  • After upgrading from the 8.1 stream real-time was double-pegging some calls when a transfer from one queue to another occurred


This Hotfix is to be applied onto MiContact Center Business version

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the MiCC HotFix KB467156.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB467156.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.



Keywords: Hotfix 467156 KB467156 email summarize summarization real-time realtime

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Last Modified:Tuesday, March 12, 2019
Last Modified By: montpetit.a
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