HotFix KB468853 - UPiQ stability and Summarization fixes

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HotFix KB468853 - UPiQ stability and Summarization fixes

Article ID: 52616 - Last Review: April 4, 2019


This Hotfix resolves 3 issues:

  • Some days failed to summarize reporting data
  • ALM0011 - Service Unavailable was triggering for the UPiQ service
  • The UPiQ service will not longer create a Silent Monitor on ACD calls for Agent Greetings when the queue in question does not have Agent Greetings enabled


This Hotfix is to be installed onto MiContact Center Business version

  1. Ensure that KB467156 is installed.
  2. Go to
  3. Click the Login button.
  4. Click the Sign in button under MiAccess.
  5. On the left, select the Software Download Center.
  6. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  7. Download the MiCC HotFix KB468853.exe HotFix to the MiContact Center server.
  8. Double-click the MiCC HotFix KB468853.exe and follow the on-screen prompts.
  9. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption we recommend applying this patch outside business hours or during a scheduled maintenance window. 



Keywords: Hotfix Summarize UPiQ silent monitor

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Last Modified:Thursday, April 04, 2019
Last Modified By: montpetit.a
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