HotFix KB474681 - Mandatory HotFix for MiContact Center Business...

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HotFix KB474681 - Mandatory HotFix for MiContact Center Business 9.1.1.0 revision 1


Article ID: 52627 - Last Review: November 29, 2019

PROBLEM

MiContact Center Business 9.1.1.0 initially introduced an error where raw data files were created for future dates.  Raw MiTAI records would then be intermittently filed to the wrong date, breaking the raw MiTAI linking.  This download was removed from the download center and is now being replaced with a revision 2.



SYMPTOMS

Your MiVoice Business nodes are filing A and S files to future dates.  The A files may contain raw MiTAI records.

You downloaded/installed 9.1.1.0 before May 21st, 2019.

Your downloaded installer for 9.1.1.0 is the rev 1 version with filename MiCC.9110.20190329.exe.




RESOLUTION

This Hotfix must be applied onto MiContact Center Business 9.1.1.0.  (NOTE: If in doubt whether you installed rev 1 or rev 2, install this hotfix) 

  1. Go to https://www.mitel.com/
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.1.1.0 and HotFixes.
  6. Download the KB474681 HotFix to the MiContact Center server.
  7. Double-click the KB474681 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.


NOTE:   Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window.

The current download of MiCC.9110.20190329.3.exe contains the fix from this hotfix already.  Only the revision 3 file should be used goinbg forward.

 If you have an installer without the .3 revision marker, please delete it and download a patched copy.

 If you have a 9.1.1.0 server and are uncertain which revision it is, install this HotFix on principle.



APPLIES TO

MiCC 9.1.1.0 

Keywords: mandatory hotfix 474681 KB474681 raw data future date mita



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Details
Last Modified:Friday, November 29, 2019
Last Modified By: montpetit.a
Type: HOTFIX
Article not rated yet.
Article has been viewed 6,082 times.
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