HotFix KB474774 - Reporting, and summarization fixes

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HotFix KB474774 - Reporting, and summarization fixes

Article ID: 52629 - Last Review: May 28, 2019


This Hotfix addresses two issues

  • Agent Inbound Call Details and Agent by Queue by Period call counts were not lining up.

  • Intermittently data summarization would fail


This Hotfix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the KB474774 HotFix to the MiContact Center server.
  7. Double-click the KB474774 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window. 



Keywords: Hotfix 474774 KB474774 summarize report count agent greeting silent monitor

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Last Modified:Tuesday, May 28, 2019
Last Modified By: montpetit.a
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