ALM0161 - Cloudlink Proxy client login failed

Expand / Collapse
 

ALM0161 - Cloudlink Proxy client login failed


Article ID: 52638 - Last Review: August 19, 2019

DESCRIPTION

The Cloudlink Proxy was unable to authenticate with Cloudlink using the credentials stored during the client creation process in Yoursite Explorer.


SEVERITY

Major 



IMPACT

The Cloudlink proxy will no longer be able to communicate with Cloudlink until this is resolved. The Cloudlink proxy will no longer be able to receive incoming chat sessions, publish messages for say/ask activities on behalf of Queues/MediaServers, or add/remove participants from Cloudlink chat sessions.

 



TROUBLESHOOTING STEPS

  1. Review the Cloudlink proxy logs for an indication of why the login failed.
  2. Restart the Cloudlink Proxy application pool in IIS to have the proxy attempt to re-authenticate.
  3. Re-Authenticate/Recreate the Cloudlink Proxy Client on the Cloudlink tab of the Enterprise page in YSE.

APPLIES TO

MiCC 9.2 or newer with Cloudlink Chat enabled 

Keywords: cloudlink proxy alarm event


Rate this Article:
     

Add Your Comments


Name: *
Email Address:
Web Address:
Verification Code:
*
 

Details
Last Modified:Monday, August 19, 2019
Last Modified By: montpetit.a
Type: INFO
Article not rated yet.
Article has been viewed 1,651 times.
Options