HotFix KB482488 - Contact Center Client Error - Profile Load...

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HotFix KB482488 - Contact Center Client Error - Profile Load Error


Article ID: 52640 - Last Review: August 27, 2019

PROBLEM

A Contact Center Client profile which employs a sound option in alarms will no longer load after upgrading from an earlier version to 9.1.1.0.

RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.1.1.0

  1. Ensure that KB479209 is installed.
  2. Ensure that KB479702 is installed.
  3. Go to https://www.mitel.com/
  4. Click the Login button.
  5. Click the Sign in button under MiAccess.
  6. On the left, select the Software Download Center.
  7. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.1.1.0 and HotFixes.
  8. Download the KB482488 HotFix to the MiContact Center server.
  9. Double-click the KB482488 and follow the on-screen prompts.
  10. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption please install this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 9.1.1.0. 

Keywords: Hotfix 482488 KB482488 ccc contact center client profile error alarm



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Details
Last Modified:Tuesday, August 27, 2019
Last Modified By: montpetit.a
Type: HOTFIX
Article not rated yet.
Article has been viewed 2,983 times.
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