HotFix KB505703 - real time statistic Percent Handled not working...

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HotFix KB505703 - real time statistic Percent Handled not working for all queues.


Article ID: 52661 - Last Review: July 3, 2020

PROBLEM

Real time statistic Percent Handled not working for all queues. 



RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.2.3.0.

  1. Go to https://www.mitel.com/
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.2.3.0 and HotFixes.
  6. Download the KB505703 HotFix to the MiContact Center server.
  7. Double-click the KB505703 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete. 
Note:  Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption please install this patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 9.2.3.0 

Keywords: Hotfix 505703 KB505703 real time realtime real-time percent handled



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Details
Last Modified:Thursday, July 02, 2020
Last Modified By: montpetit.a
Type: HOTFIX
Rated 1 star based on 1 vote
Article has been viewed 1,076 times.
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