HotFix KB512233 - Queue Conditions checks failing and Virtual Queue Groups not transfering to local queue
Article ID: 52671 - Last Review: January 4, 2020
PROBLEM
This Hotfix corrects two issues:
- Queue Condition checks failing to identify a queue in DND state
- Virtual Queue Groups not transferring to the local queue
RESOLUTION
This Hotfix is to be installed onto MiContact Center Business version 9.3.0.0 and running a German operating system.
- Go to https://www.mitel.com/
- Click the Login button.
- Click the Sign in button under MiAccess.
- On the left, select the Software Download Center.
- Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.3.0.0 and HotFixes.
- Download the KB512233 HotFix to the MiContact Center server.
- Double-click the KB512233 and follow the on-screen prompts.
- Wait for the repackager and auto-updates to complete.
NOTE: Installing this Hotfix will restart the MiContact Center services. To avoid service interruption, please install this patch after hours or during a scheduled maintenance window.
APPLIES TO
MiCC 9.3
Keywords: Hotfix KB512233 512233 queue condition check DND VQG virtual queue group