HotFix KB518072 - Multiple Consolidated Reporting fixes

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HotFix KB518072 - Multiple Consolidated Reporting fixes

Article ID: 52685 - Last Review: June 10, 2021


This Hotfix resolves the following issues:

  • ClassificationFacts is missing the QueueID when an agent entered of classification code 
  • When an Agent in Queue 1 diverted a call to Queue 2, the agent in the second queue was pegged incorrectly
  • In QueueFacts some calls showed a negative time to answer
This Hotfix is only applicable to customers who are using the Consolidated Reporting feature.


This Hotfix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the KB518072 HotFix to the MiContact Center server.
  7. Double-click the KB518072 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.
NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption, please install this patch after hours or during a scheduled maintenance window.



Keywords: Hotfix 518072 KB518072 CR consolidated reporting QueueFacts ClassificationFacts

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Last Modified:Thursday, June 10, 2021
Last Modified By: montpetit.a
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