KB38918: Collector log Error: DeleteSentData Exception when handle already sent data


Article ID: 50919 - Last Review: April 4, 2013

PROBLEM

There is an error in Collector log after the service is restarted.



SYMPTOMS

The following error is present in the Collector log about 30 seconds after a restart of the service:

eError 7/29/2010 9:57:35 PM AsciiLineDiskBuffer - DeleteSentData Exception when handle already sent data. Error: Cannot create a file when that file already exists.


CAUSE

It appears that the "File.Move" operation in method "DeleteSentData" is failing; presumably because a file with the same name already exists in the SentToEnterpriseServer subdirectory.



WORKAROUND

None.



RESOLUTION

This hotfix has been included in all subsequent software versions.  For our latest software and updates, please go to www.mitel.com .

If you have a business need for this hotfix and are unable to update to a supported software version, please contact Customer Support for assistance.

APPLIES TO

CCM version 5.7 SP1

Keywords: 38918 error clearing buffer collector log Ascii Line Disk Buffer delete sent data


Posted Thursday, August 26, 2010 by ademski
http://micc.mitel.com/kb/KnowledgebaseArticle50919.aspx