KB38819: CCC Call Notes not working

PROBLEM

The Contact Center Client Call Notes are not working.

SYMPTOMS

Inside the CCC, if you select the "display call notes" option in Phoneset Manager/Softphone, it does not display.  The call notes window may display initially, but once it's closed it does not reopen.

The PFShell log contains the following error:

eError    13/08/2010 10:29:26 AM   miniphoneview::Device_IncomingCall Can not activate the view CallAnnotationEditor.The original exception is: Controls created on one thread cannot be parented to a control on a different thread.
Parameter name: value    at System.Windows.Forms.Form.set_MdiParentInternal(Form value) |    at Microsoft.ApplicationBlocks.UIProcess.GraphNavigator.StartMDITask(TaskArgumentsHolder holder, TaskArgumentsHolder args)
   at Microsoft.ApplicationBlocks.UIProcess.UIPManager.StartNavigationTask(String navGraph, TaskArgumentsHolder args)
   at prairieFyre.WinForms.SoftPhone.SoftPhoneController.get_IsCallAnnotationsRunning() in e:\TeamBuild\CCS\CI_ContactCenterClient_5.7\Sources\Source\Applications\ContactCenterClient\PrairieFyreClientShell\Winforms\Softphone\SoftPhoneController.cs:line 408
   at prairieFyre.WinForms.SoftPhone.MiniPhoneView.Device_IncomingCall(Object sender, CallReceivedEventArgs e) in e:\TeamBuild\CCS\CI_ContactCenterClient_5.7\Sources\Source\Applications\ContactCenterClient\PrairieFyreClientShell\Winforms\Softphone\MiniPhoneView.cs:line 4140

CAUSE

This is caused by attempting to access a control from a thread other than the GUI thread.

WORKAROUND

None.

RESOLUTION

This hotfix has been included in all subsequent software versions.  For our latest software and updates, please go to www.mitel.com .

If you have a business need for this hotfix and are unable to update to a supported software version, please contact Customer Support for assistance.

APPLIES TO

CCM version 5.7 SP1

Keywords: 38819 call notes not displaying missing hidden unavailable does not open