KB39321: Unable to change 'From' and 'To' times when modifying Calls Offered with Forecasting Tool


Article ID: 50961 - Last Review: April 4, 2013

PROBLEM

Unable to change values in 'From' and 'To' times when modifying Calls Offered with the Forecasting Tool.



SYMPTOMS

In the Workforce Scheduling application or CCM Website, when using the Forecast tool, if the user loaded Historical Data with a 'Start hour' value the same as the 'End hour' value, when you try to modify Calls Offered afterward, you are unable to change the 'From' and 'To' times.



CAUSE

This is caused by a logic error in the code.



WORKAROUND

Load Historical Data with Start and End times of 12:00am to load the entire day of data.



RESOLUTION

This hotfix has been included in all subsequent software versions.  For our latest software and updates, please go to www.mitel.com .

If you have a business need for this hotfix and are unable to update to a supported software version, please contact Customer Support for assistance.

APPLIES TO

CCM version 5.7 SP1

Keywords: 39321


Posted Tuesday, October 12, 2010 by ademski
http://micc.mitel.com/kb/KnowledgebaseArticle50976.aspx