KB39939: No realtime stats generated when only licensed for Call Accounting - No data in CA reports

Article ID: 50989 - Last Review: November 24, 2010


No real-time statistics are filed when a customer is licensed only for Call Accounting.


If a customer is only licensed for Call Accounting and not Voice, no statistics are generated in real-time and Call Accounting reports have no data.  The Microsoft Message Queing (MSMQ) will not queue up any records.  If a manual data summarization is performed, then data will exist in reports.


This configuration of licenses was not being evaluated correctly by the Enterprise Service.




This hotfix, along with all other CCM version 5.7 sp1 hotfixes created before January 2010, have been rolled up into one single hotfix.
The 5.7 sp1 Rollup of Hotfixes is available at the following link: KB41351

The original hotfix for this specific issue is no longer available and you must install the rollup.


CCM version 5.7 SP1

Keywords: 39939 realtime real time msmq stats ca call accounting no data current day

Posted Wednesday, October 20, 2010 by ademski