Article ID: 51041 - Last Review: April 4, 2013
PROBLEM
Parsing errors are generated for every incoming SMDR record after upgrading the PBX to MCD 4.2.
SYMPTOMS
Mitel's MCD 4.2 expands the SMDR format slightly, causing the CCM software to generate an error message in the SMDR data file for every incoming SMDR record. Report statistics are still generated correctly.
The following errors are generated in the Event Viewer:
Event Type: Error
Event Source: Enterprise Server
Event Category: None
Event ID: 0
Date: 11/24/2010
Time: 5:25:03 PM
User: N/A
Computer: CCM
Description:
Parsing SMDR record
Failed to parse record . Error NotSMDR
Stack Trace:
CAUSE
Records over 200 characters in length are being split into separate records.
WORKAROUND
None. However, despite the error messages, the software will continue to work without disruption.
RESOLUTION
This hotfix has been included in all subsequent software versions. For our latest software and updates, please go to www.mitel.com .
If you have a business need for this hotfix and are unable to update to a supported software version, please contact Customer Support for assistance.
APPLIES TO
CCM version 5.7 SP1
Mitel MCD 4.2 firmware
Keywords: 40657 parsing errors pbx mcd 4.2 upgrade