KB41276: When Quick Audit enabled for Exchange Router, transferred emails do not re-route to agents

Article ID: 51055 - Last Review: December 3, 2010


When Quick Audit is enabled for the Multimedia Exchange Router, transferred emails do not re-route to agents.


When you have turned on QuickAudit in the ExchangeRouter and then transfer an email to another queue, the transferred email (in the new queue) is never re-routed back to an agent.


Quick Audit is a workaround for Event Sinks not firing, when an item is transferred it needs to fire an event to the routers letting them know that their is a new item in that queue to be routed.  This does not happen with quick audits, it only looks at non-ticketed items.




This hotfix, along with all other CCM version 5.7 sp1 hotfixes created before January 2010, have been rolled up into one single hotfix.
The 5.7 sp1 Rollup of Hotfixes is available at the following link: KB41351

The original hotfix for this specific issue is no longer available and you must install the rollup.


CCM version 5.7 SP1

Keywords: 41276

Posted Monday, November 29, 2010 by ademski