CCMWeb requesting domain login, and reports stuck in pending or failing

Article ID: 51465 - Last Review: , April 10th, 2012


When opening the Contact Center Management website using the server's IP address you are prompted with a domain login dialogue.  If you browse to the site using LOCALHOST instead of the IP you can log in normally, but all reports are stuck in pending. 


Reporting log shows:

Report Generation Failure - Failed to generating report, error was System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed (Exception from HRESULT: 0x800706BE)

ReportBase.GenerateReport An exception was encountered while generating the excel report. Excel appears to be installed on the machine. The exception was: System.Net.WebException: The remote server returned an error: (401) Unauthorized

In Event Viewer you will see warnings relating to IIS, and 'NET 2.0 


The IIS AppPool is configured to require a custom login rather than Anonymous, or Local System. 


Configure the IIS AppPool to use the Mitel_RD_Account as it's authentication value.

In Windows 2003:
1. open START => Administrative Tools => Internet Information Services (IIS) Manager
2. Expand the server, then Application Pools
3. Right-click the prairieFyre application pool, and choose properties
4. Go to the Identity tab at the top, and set the authentication information

In Windows 2008:
1. open START => Administrative Tools => Internet Information Services (IIS) Manager
2. Click the server name on the left and click on View application pools on the far right
3. Right-click the prairieFyre application pool and choose Advanced Settings
4. Scroll down to Identity and click to change to a specific user.


5.8, 6.0, 7.0, 7.1

Keywords: IIS Application Pool CCMWeb Pending Report

Posted Tuesday, April 10, 2012 by amontpetit