MCC Emails arriving in public folder as Posts instead of Emails (Notes)


Article ID: 51479 - Last Review: , April 16th, 2012

PROBLEM

New messages sent to MCC are intermittently arriving as Posts instead of Notes (Emails). 



SYMPTOMS

New messages sent to MCC are intermittently arriving as Posts instead of Notes (Emails).  The icon for a Post is a yellow paper with a blue pushpin.

The customer is using Exchange 2000, or Exchange 2003.



CAUSE

Exchange 2000, and 2003 treat incoming messages from SMTP destined for public folders differently. 

More information can be found in the Microsoft article: http://support.microsoft.com/?scid=kb;en-us;817809#XSLTH3128121123120121120120

RESOLUTION

Ensure that Exchange 2000 has SP3, or Exchange 2003 has SP1

Refer to article http://support.microsoft.com/?scid=kb;en-us;817809#XSLTH3128121123120121120120 

Change listed registry key value to 1 in order to force Exchange to keep incoming messages as IPM.Note format.


APPLIES TO

CCM all versions, Exchange 2000 or 2003 

Keywords: Exchange MCC Post Note Email E-Mail


Posted Monday, April 16, 2012 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51479.aspx