How to delete a shared profile in Contact Center Client

Article ID: 51492 - Last Review: April 24th, 2012


In order to delete a shared profile in Contact Center Client:

First ensure that you are logging into Contact Center Client with a user who's security role May manage the appearance of real-time monitors for all users (shared profile).  You can verify this by viewing the security role in Contact Center Management (CCMWeb) under YourSite => Security => Security Roles.  This option must be enabled under the Advanced tab.

1. Load the Contact Center Client
2. In the Contact Center Client go to File => Open
3. Right-click the shared profile and choose Delete


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Keywords: Delete shared profile permissions security role

Posted Tuesday, April 24, 2012 by amontpetit