ALM0060 - Recorded Announcement Device


Article ID: 51506 - Last Review: April 30th, 2012

DESCRIPTION

Recorded Announcement Device is set to "No" in the Class Of Service (COS) on the PBX.



SEVERITY

Minor 



IMPACT

If your Intelligent Queue or IVR Routing ports are going to be used as messaging only ports, you must select "Yes" for this option. 

TROUBLESHOOTING STEPS

1. Open the 3300 ESM.
2. On the left click on System Properties => System Feature Settings => Class of Service Options.
3. Click the Class of Service that threw the alarm, and click the Change button at the top.
4. Scroll down to RAD and set Recorded Announcement Device to Yes.
5. Click Save.

NOTE: This alarm will need to be cleared manually by going to YourSite Explorer and clicking on Alarms.  Select the alarm in question and click the Snooze button. 

 

APPLIES TO

IQ 5.8.0.7
IVR / VWM 6.0 SP1

Keywords: RAD Recorded Announcement Device IQ IVR VWM


Posted Monday, April 30, 2012 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51506.aspx