ALM0100 - MiTAI Link is down

Article ID:  - Last Review: June 12th, 2012


When MiTAI Proxy Server loses the connection to the PBX, we raise an alarm as major (high) and clear it when connection to the same PBX is re-established.




Depending on the customer setup, the impact could be either medium or severe.  If the environment is set up for resiliency, there will not be a significant impact. Ports will not be able to process calls for about one minute during failover/home back. This is normal behavior during fail over/home back. If the environment is not set up for resiliency, the impact is more significant. Calls cannot be processed until the connection to the PBX is re-established.


To troubleshoot this issue, check the following:

  • Network issues
  • PBX was restarted
  • PBX is down for unknown reasons, for example, error, crash etc.
  • PC network card is no longer functioning



CCM 6.0 SP1 

Keywords: MiTAI Link down

Posted Tuesday, June 12, 2012 by amontpetit