Article ID: 51607 - Last Review: July 16th, 2012
This is the list of all items for 6.0 GA Fix Pack 4, released on Monday, July 16th 2012. For more information, you can visit Mitel Online to download our Detailed Release Notes for this release.
***NOTE: All fixes in Fix Pack 4 are included in our current release of 6.0.1, available at the download location listed below.***
New Features and Enhancements
| Enhancement | Notes |
New Contact Center Client ribbon
and softphone thumbnail toolbar | The Contact Center Client application has been updated to use ribbons instead of action bars for device and monitor control. Context sensitivity options for monitors and the soft phone have also been added. In addition, for ease of use, basic soft phone options are now accessible via a thumbnail toolbar located in the taskbar. For a complete description of the new Contact Center Client, see the updated Contact Center Solutions User Guide available from the prairieFyre website at http://www.prairiefyre.com, under Partners=>Partner login=>Resource Center. |
|
| IVR Routing enhancements | The ability to select which message to play to callers, using queue conditions, is now available when configuring RAD call flows. |
|
Product areas improved in this release
- Contact Center Management - 71412.
| Description : Stoppages in the main Collector Service thread were causing data collection to be aborted. |
| Workaround : None |
| Resolution Notes : Changes were made to the Collector Service to repair this issue. |
- Contact Center Management - 71955
| Description : In environments using SQL Express, issues with the auto data purge process, while running nightly maintenance, were causing data to be deleted from the database. |
| Workaround : None |
| Resolution Notes : Code changes corrected this behavior. |
- Contact Center Management - 73878
| Description : There were data discrepancies, for the ACD Handling Time statistic, between the Agent Group Performance by Agent and the Queue Group Performance by Agent reports. |
| Workaround : None |
| Resolution Notes : Changes were made to ensure report data synchronicity. |
- Contact Center Management - 73879
| Description : After upgrading to Contact Center Solutions Version 5.8, DNIS performance reports were not pegging ACD path calls as ACD over remote nodes. |
| Workaround : None |
| Resolution Notes : DNIS performance reports now peg ACD calls over remote nodes as expected. |
- Contact Center Management - 76348
| Description : Summarization was failing for a specific node. |
| Workaround : None. |
| Resolution Notes : Removed “problem” characters from code strings that were causing this issue. |
- Contact Center Client - 67760
| Description : In an environment with an Advanced IVR Routing Starter Pack, with voice callbacks configured, and a Standard Contact Center Management Starter Pack, the callback real-time monitor was not available. |
| Workaround : None |
| Resolution Notes : Changes were made to ensure the callback real-time monitor, if configured and licensed appropriately, is available in Contact Center Client. |
- Contact Center Client - 70713
| Description : The Marquee was malfunctioning, under exceptional circumstances, and information was not displaying correctly. |
| Workaround : None |
| Resolution Notes : Updates to the Marquee ensure it is now functioning as expected. |
- Contact Center Client - 74269
| Description : In environments with dual monitors, users were not able to dock the Contact Center Client on the secondary monitor. |
| Workaround : None. |
| Resolution Notes : Changes were made to Contact Center Client docking abilities to ensure the application can be docked on either the primary or secondary monitor. |
- Contact Center Client - 74271
| Description : With Contact Center Client docked and the “Always on top” option enabled, the soft phone dialpad was displaying incorrectly and, as a result, some soft phone functions were not readily accessible. |
| Workaround : None. |
| Resolution Notes : The soft phone dialpad now displays correctly and provides easy access to soft phone functions regardless of the Contact Center Client docking setup. |
- Contact Center Client - 74273
| Description : With Contact Center Client docked and the “Always on top” option enabled, windows that were not maximized were sliding behind the Contact Center Client window. |
| Workaround : None |
| Resolution Notes : Changes were made to ensure windows that are not maximized and are concurrently open with Contact Center Client display without overlapping the Contact Center Client window. |
- Multimedia Contact Center - 73881
| Description : When the ticket ID was removed from the subject field, emails received could not be transferred directly to an email address. |
| Workaround : None. |
| Resolution Notes : Changes were made to ensure emails without ticket IDs in the subject field transferred to email addresses as expected. |
- IVR Routing - 70890
| Description : In high call traffic situations, logs were erroneously reporting that calls were not transferring correctly, when, in fact, they were being transferred as expected. |
| Workaround : None. |
| Resolution Notes : Code changes corrected this issue. |
- IVR Routing - 71948
| Description : Prompts that were configured to play back a queue statistic were doing so inaccurately. Estimated Wait Time and Longest Waiting statistics were consistently stating three seconds. |
| Workaround : None. |
| Resolution Notes : Changes were made to ensure queue statistic values are updating correctly. |
- IVR Routing - 72682
| Description : Queue conditions, used to select which message to play to callers, were not available for RAD call flows. |
| Workaround : None. |
| Resolution Notes : The ability to select which message to play to callers, using queue conditions, is now available when configuring RAD call flows. |
- IVR Routing - 73484
| Description : When configuring Messaging Ports, only the Network cards that were on the same subnet as the Enterprise Server were displaying in the drop-down list for selection in YourSite Explorer. |
| Workaround : None. |
| Resolution Notes : Code changes were made so all Network cards on the local server display, regardless of whether they are on the same subnet as the Enterprise Server and the drop-down box is now editable so the user can enter an IP address as needed. |
- IVR Routing - 74550
| Description : UPiQ was disconnecting and not automatically reconnecting when the real-time connection was re-established. |
| Workaround : None. |
| Resolution Notes : Changes to the code corrected this issue and autoreconnect is now functioning as expected. |
- Workforce Management - 73880
| Description : The Workforce Management connector was reporting correct call statistics but they were being credited to the incorrect 15 minute interval in reports. Calls that belonged to one time interval were being reported as belonging to the subsequent time interval. |
| Workaround : None. |
| Resolution Notes : Stored procedures that are used to generate call statistics for the Workforce Management connectors were modified to resolve this issue. |
- Workforce Scheduling - 73877
| Description : Under exceptional circumstances, the Workforce Scheduling application was intermittently hanging while saving changes. |
| Workaround : None. |
| Resolution Notes : Code changes resolved this issue.. |
Hotfixes not included in this release
The following hotfixes were not included in Version 6.0 Fix Pack 4 and will be included in a future Fix Pack.
NOTE: If these hotfixes are business critical, we recommend you delay the upgrade until the hotfix is made available for the Version 6.0 release stream.
- Contact Center Management - 78390
| Description : Annual reports would not generate for the full twelve months, only for time periods of less than six months. |
| Resolution : This hot fix will be included with 6.0 Service Pack 1. |
- IVR Routing - 78576
| Description : Occasionally, incoming calls were not being picked up, necessitating a restart of the IVR Inbound Service. |
| Resolution : This hot fix will be included with 6.0 Service Pack 1. |
- Salesforce.com Integration - 77363
| Description :Intermittently, the ANI field was not populating correctly and was showing “Private” instead of “ANI”. |
| Resolution : This hot fix will be included with 6.0 Service Pack 1. |
- Workforce Scheduling - 77279
Description : A corrupted memory error was preventing real-time adherence from functioning as expected. The Workforce Management real-time connector was having issues with retrieving real-time events in environments with large datasets. |
| Resolution : This hot fix will be included with 6.0 Service Pack 1. |
- Intelligent Queue - 73545 / 73967 / 77150
Description : Ports were displaying as “in use” but were not answering. Transferred calls were intermittently failing. When adding ports to port groups in the Contact Center Management website, some of the Intelligent Queue ports were not displaying in the members list for the port group. |
| Resolution : These hot fixes are not included in 6.0 Fix Pack 4. To access these hot fixes, you must upgrade to Intelligent Queue 5.8 Fix Pack 9 and then install them. |
Due to export regulations, direct links to the hotfix associated with this Knowledge Base article is no longer provided through prairieFyre Software's Knowledge Base and FTP server. Instead, you will have to login to www.mitel.com using your Mitel OnLine credentials to gain access to downloads.
- Using a web browser browse to http://www.mitel.com.
- Click Login.
- Type your MOL User ID and Password and click Log in.
- Under Support click Software Downloads.
- To download
- A Contact Center Enterprise Edition hotfix, click Contact Center Enterprise Edition=>Contact Center Enterprise Edition Software Download and after Download the Mitel Networks Contact Center Enterprise Edition, click CCEE_FullRelease.
- A Contact Center Business Edition hotfix, click Contact Center Business Edition=>Contact Center Business Edition Software Download and after Download the Mitel Networks Contact Center Business Edition, click CCBE_FullRelease.
- A Call Accounting hotfix, click Call Accounting=>Call Accounting Software Download and after Download the Mitel Networks Call Accounting, click CA_FullRelease.
The Download Center opens.
- Click Installing Contact Center Solutions and Call Accounting hotfixes.
- In the list of available hotfixes, identify the hotfix you require using the number of this Knowledge Base article, and click the associated Web Download or FTP Download link.
WARNING: Installing the hotfix will Stop and Start ALL prairieFyre services.
It is recommended to install the hotfix outside of regular business hours to avoid any potential service affecting issues.
APPLIES TO
CCM version 6.0 FP4
Keywords : 73545 73967 77150 77279 77363 78576 78390 73877 73880 74550 73484 72682 71948 70890 73881 74273 74271 74269 70713 67760 76348 73879 73878 71955 71412 Fix Pack 4 FP4