6.0 Fix Pack 4


Article ID: 51607 - Last Review: July 16th, 2012

This is the list of all items for 6.0 GA Fix Pack 4, released on Monday, July 16th 2012. For more information, you can visit Mitel Online to download our Detailed Release Notes for this release.

***NOTE: All fixes in Fix Pack 4 are included in our current release of 6.0.1, available at the download location listed below.***


New Features and Enhancements

Enhancement Notes
New Contact Center Client ribbon
and softphone thumbnail toolbar

The Contact Center Client application has been updated to use ribbons instead of action bars for device and monitor control. Context sensitivity options for monitors and the soft phone have also been added. In addition, for ease of use, basic soft phone options are now accessible via a thumbnail toolbar located in the taskbar. For a complete description of the new Contact Center Client, see the updated Contact Center Solutions User Guide available from the prairieFyre website at http://www.prairiefyre.com, under Partners=>Partner login=>Resource Center.

IVR Routing enhancements

The ability to select which message to play to callers, using queue conditions, is now available when configuring RAD call flows.


    Product areas improved in this release


    Hotfixes not included in this release

    The following hotfixes were not included in Version 6.0 Fix Pack 4 and will be included in a future Fix Pack.
    NOTE: If these hotfixes are business critical, we recommend you delay the upgrade until the hotfix is made available for the Version 6.0 release stream.


    Due to export regulations, direct links to the hotfix associated with this Knowledge Base article is no longer provided through prairieFyre Software's Knowledge Base and FTP server. Instead, you will have to login to www.mitel.com using your Mitel OnLine credentials to gain access to downloads.

    1. Using a web browser browse to http://www.mitel.com.
    2. Click Login.
    3. Type your MOL User ID and Password and click Log in.
    4. Under Support click Software Downloads.
    5. To download
      • A Contact Center Enterprise Edition hotfix, click Contact Center Enterprise Edition=>Contact Center Enterprise Edition Software Download and after Download the Mitel Networks Contact Center Enterprise Edition, click CCEE_FullRelease.
      • A Contact Center Business Edition hotfix, click Contact Center Business Edition=>Contact Center Business Edition Software Download and after Download the Mitel Networks Contact Center Business Edition, click CCBE_FullRelease.
      • A Call Accounting hotfix, click Call Accounting=>Call Accounting Software Download and after Download the Mitel Networks Call Accounting, click CA_FullRelease.
      The Download Center opens.
    6. Click Installing Contact Center Solutions and Call Accounting hotfixes.
    7. In the list of available hotfixes, identify the hotfix you require using the number of this Knowledge Base article, and click the associated Web Download or FTP Download link.

    WARNING: Installing the hotfix will Stop and Start ALL prairieFyre services.
    It is recommended to install the hotfix outside of regular business hours to avoid any potential service affecting issues.


    APPLIES TO

    CCM version 6.0 FP4

    Keywords : 73545 73967 77150 77279 77363 78576 78390 73877 73880 74550 73484 72682 71948 70890 73881 74273 74271 74269 70713 67760 76348 73879 73878 71955 71412 Fix Pack 4 FP4

Posted Monday, July 16, 2012 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51607.aspx