RTR0012 - Error accessing Record Buffer


Article ID: 51626 - Last Review: August 28th, 2012

DESCRIPTION

The Router service is unable to communicate properly with the Message Queuing service. 



SEVERITY

Major 



IMPACT

Real time and reporting may not function correctly. 



TROUBLESHOOTING STEPS

1. Log into the Enterprise Server.
2. Open the Windows Services panel, and ensure that the Message Queuing service is running. 
3. Check the Windows Event Viewer for any errors relating to the Message Queuing service.
4. If the problem persists, restart the Message Queuing and Router services.



APPLIES TO

5.10 SP1 

Keywords: MSMQ Message queueing Record Buffer RTR0012


Posted Thursday, August 30, 2012 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51626.aspx